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FAQs
BALTANY Watch Quality and Use
1,How accurate are BALTANY automatic watches?
Mechanical watches rely on numerous physical components, so their accuracy may not match that of quartz movements. However, all BALTANY mechanical watches undergo meticulous calibration before shipment to ensure they operate within precision specifications exceeding those of movement manufacturers.
2,What factors affect the accuracy of a watch's timekeeping?
●Several factors, including temperature, activity levels, and power reserve, can influence a watch's performance.
Insufficient power reserve in mechanical watches can affect timekeeping accuracy. To ensure accurate measurements, it's advisable to wind the watch 20-30 times before timing.
When the battery of a quartz watch is depleted, especially below half its power reserve, accuracy can fluctuate.
●Damage due to impact
If a watch's balance wheel is damaged due to impact, it may run fast or slow, requiring repair or adjustment.
●Magnetization
If a watch consistently runs fast despite stable conditions, it may be magnetized. This is not uncommon and can result from exposure to magnetic fields from speakers, phones, computers, or other sources. Demagnetization is a relatively simple process to rectify this issue.
3,Why do quartz watches have second hand alignment discrepancies?
It's completely normal for manually assembled quartz watches to exhibit variations in second hand alignment. Even luxury brands like Tag, Omega, and Tissot may have similar discrepancies. This is a normal occurrence due to the necessary tolerances in the gear train of the movement and does not affect timekeeping accuracy.
4,Why does a newly received bronze watch have spots?
Bronze material naturally undergoes oxidation and discoloration. Fresh bronze material appears golden, but during the initial stages of oxidation, spotting and uneven coloration may occur.
BALTANY bronze watches are shipped in a brand-new golden state, and we ensure proper packaging. However, our packaging does not completely isolate the air,when you receive the watch, it may not exhibit the pristine condition of bronze material, leading to gradual oxidation to varying degrees. This is a characteristic of bronze watches and not a quality issue. You can use white vinegar soaking or wiping to remove surface oxidation layers.
5,What movements do BALTANY use?
BALTANY is committed to producing high-quality and affordable watches, with a focus on robust and durable performance when selecting watch movements. We use mature movements that have been thoroughly validated in the market, taking into consideration cost factors as well.
Some of the commonly used movements by BALTANY include:
- Seiko NH38
- Seiko NH35
- Miyota 9039
- Seagull ST1701
- Seagull ST3600
- Seiko VD78
About Our Website and Brand
6,Where can I leave a review for my order
If you're satisfied with our watch, we would greatly appreciate it if you could leave an objective review on our website (Review URL: https://www.baltany.com/review).
In fact, to manage unnecessary costs, BALTANY has limited budgets for marketing and promotion. If you could share your honest feedback on your social media, blog, or any forum website, it would significantly help BALTANY and have a positive impact. We would be deeply grateful for your support.
Of course, if you have any opinions or suggestions about our products and services, you can also share them with us via info@baltany.com. We are eager to hear different, authentic voices as they will aid us in improving our products and enhancing our service levels.
7,How to become a dealer of BALTANY?
To better serve our customers, we're always looking for more partners to join our team and co-operate in managing the BALTANY brand. If you're interested, feel free to contact us anytime at marketing@baltany.com. We welcome your inquiry.
8,How can I contact BALTANY for collaborations?
If you're an active participant in forums, a watch review content creator, an avid watch enthusiast, a Facebook group administrator for watch-related topics, or a contributor to YouTube/Tiktok/Instagram or other social media platforms, or even if you're a founder or contributor to micro-brand magazines, we welcome you to reach out to our brand marketing department at marketing@baltany.com. We believe that with BALTANY's outstanding product quality and good reputation, your followers and partners will appreciate BALTANY watches. Your professional and objective commentary and recommendations on watches will provide our customers with the right guidance. However, BALTANY is dedicated to providing high-quality and affordable watches to the public. We must save unnecessary and expensive promotional costs. Our collaboration is based on a shared love for watches. If your work requires expensive fees, we regret to inform you that our collaboration conditions may not be suitable at this time.
9,Can BALTANY produce this specific watch?
If you have any ideas about watch models, designs, features, etc., we welcome you to share them with us through the website's message board (https://www.baltany.com/contacts) or by sending an email to info@baltany.com. Our founding principle at BALTANY is to connect with more like-minded enthusiasts worldwide, and we look forward to hearing your feedback and thoughts on any watch designs and vintage culture.
10,Where is BALTANY based? Where are your products manufactured, and who are the founders?
Thank you for your interest in the BALTANY brand. BALTANY was founded by a group of genuine watch enthusiasts in Asia. For more information about BALTANY, you can read our "About Us" page on our website.Sales and Service
11,Does Baltany offer watch customization services?
We do offer customization services for some select models,You can have important or meaningful graphics and text, such as logos, names, mottos, anniversaries, personal patterns, etc., engraved on the dial, case back, crown, or clasp of certain watches. However, all information you wish to customize must comply with legal regulations. For more details, please refer to the "Custom Watches" section on our website.
12,I couldn't find my country option when placing an order
Our website backend system does not include every country and region in the world. If your country is not listed in the dropdown menu on the checkout page, it doesn't mean that BALTANY cannot provide service to your country or region. Please select "Others" (as shown in the image) and continue with the checkout process.If you select the "Others" option in the country/region list and successfully place your order, but our logistics provider cannot deliver to your requested country or region, rest assured, we will promptly contact you and provide a refund.
13,I really like the XXX model, but I need a watch without a logo. Is that possible?
Most of BALTANY's models offer dial customization services, so most of our watches can be produced without a logo on the dial. If you need a watch without a logo, you simply need to purchase the dial customization service additionally and mention "watch without logo" in the order notes.However, please note that the production of customized watches requires a certain time period, which may result in delayed shipping.
The specific process is as follows: 1. Choose the model of the watch you need and select the color and options you prefer. 2. Click on "custom watch" to enter the custom watch service options page. 3. Select the Dial - "custom" option and add it to your cart. 4. In the pop-up "The item is added to shipping cart" dialog, click the "Checkout" button. 5. Proceed to the order checkout page, where you will see both the product and dial customization service added to your cart. 6. Complete the payment
14,Why isn't my shopping coupon working?
If your coupon is not working at checkout, it may be expired or there could be some issues with our system. Please inform us through the website message board (https://www.baltany.com/contacts) or via email (info@baltany.com), and we will promptly address it.
15,Where can I get coupons?
BALTANY is committed to producing high-quality affordable vintage watches. Relative to the quality of our watches, the prices of BALTANY watches are very low, making them excellent value for money. Since we only earn limited and reasonable profits, our coupon promotions or distribution activities are not conducted frequently.Please follow our social media accounts below or register as a member on our website to receive updates. Typically, we announce coupon information on our social media accounts, and occasionally, we may send special coupon information via email when new models are launched.
16,Is xxx an authorized BALTANY dealer?
We are currently unable to provide a complete list of authorized dealers, nor do we conduct comprehensive checks and rights protection for all stores selling BALTANY watches because this is a heavy workload and would entail significant management costs. Therefore, we recommend purchasing only from our official store to ensure that you are buying genuine BALTANY watches and can also enjoy reliable after-sales service.
17,XXX is showing sold out. Will it come back?
Some models produced by BALTANY are unlimited and will be supplied long-term, while others are produced in limited quantities and will not be produced further. When you find a model you like in our store but it's showing as sold out, it may be due to temporary stock shortages or the style may no longer be available. You can email info@baltany.com to inquire with our customer service team or provide feedback through the website message board (https://www.baltany.com/contacts), and we will respond to you as soon as possible.
18,Can I order BALTANY watch dials or other accessories separately?
If your BALTANY watch is damaged or malfunctioning and requires replacement parts for repair, we will do our best to provide you with the necessary accessories. Please contact our after-sales team for assistance (support@baltany.com). Some links to watch straps or other accessories are available in our store, and you can purchase them when they are in stock. However, we do not sell any components used in BALTANY watches separately.
19,Do you offer discounts for ordering 20 watches at once through our watch enthusiasts club?
If you have a bulk purchase (>=20 watches) or bulk watch customization requirements, please consult our customer service team (info@baltany.com) for detailed discount information.
20,What should I do if my BALTANY watch is broken and needs repair?
If your BALTANY watch experiences a malfunction, please contact our after-sales team (support@baltany.com), and they will promptly provide you with professional assistance.
21,Will I be charged customs duties or other fees?
Firstly, the prices displayed on our website do not include any import duties/customs/VAT, etc.Relevant agencies in certain countries may levy import duties, VAT, customs fees, brokerage fees, additional local carrier charges, or other fees. The specific fees vary by country/region, and we cannot provide estimates for these fees. We recommend contacting your local customs office/agent for more information.
For a small number of countries or regions, if you choose our standard logistics option, you will pay taxes and fees at checkout, indicating that we provide VAT withholding services for this order. Your parcel will not require VAT payment during import clearance. Please refer to the "Shipping Terms" on BALTANY's website for details, and the information in the "Shipping Policy" shall prevail.
Except for countries and regions where BALTANY provides VAT withholding services, any fees required by the destination country must be borne and paid by the recipient because they are used for development and welfare programs in the destination country/region.
About Shipping and Returns
22,What should I do if I discover defects in the watch I received?
All BALTANY watches undergo rigorous inspection and testing before shipping. However, if your watch arrives damaged or proves to have defects in materials or workmanship during normal use, we will repair or replace it free of charge. Please refer to our "Return Policy" for detailed requirements.
23,Is global shipping free?
We offer free shipping to most countries or regions worldwide, including the United States, Canada, Mexico; the United Kingdom, Switzerland; Germany, France, Italy, Spain, Austria, Poland, Hungary, Slovenia, Croatia, Slovakia; Sweden, Denmark, Finland, the Netherlands, Luxembourg, Belgium, the Czech Republic, Lithuania, Ireland, Portugal, Greece, Latvia, Estonia, Cyprus; Australia, New Zealand; Singapore, the Philippines, South Korea, Japan, Thailand, Vietnam, Saudi Arabia, Israel, Hong Kong, among others.Specific countries or regions may be subject to updates, so please read the "Shipping Policy" for details before placing an order.
24,What can I do if I suspect my parcel is lost?
You can check the delivery status of your parcel using the tracking number provided on our website. If your parcel does not arrive within the expected timeframe (30 days), please email info@baltany.com, and our customer service team will conduct an investigation. Please note that to ensure sufficient transit time for the parcel to reach its destination, our investigation results may be available 20 days after the logistics delivery timeframe. If the parcel is lost, we will contact you to arrange for a replacement or a full refund for your order.25,Can I cancel my order if I change my mind?
Once your payment is successful, the purchase contract becomes effective, and we do not accept order cancellations. However, if your order has not been shipped yet, you can contact us at info@baltany.com to make changes to your order, and our customer service team will promptly assist you.Please note that international logistics typically involve transshipment, and tracking number updates may be delayed. Therefore, once the parcel is dispatched from our warehouse, it is considered shipped.
Please read BALTANY's "Return Policy" for details and follow the instructions in the "Return Policy".
26,Can I return the ordered watch? I found it too small and unsuitable for me.
If you are not satisfied with the watch you purchased, you can apply for a return for a refund or exchange within 30 days of receiving the parcel. However, we do not recommend this option as refunds do not include service fees charged by banks or PayPal, and you will be responsible for the return shipping costs, resulting in some loss for you. Please refer to BALTANY's "Return Policy" for detailed terms and conditions, as outlined in the policy. As you can see, this is a great value watch, and gifting it to your friends or family would be a great option.